**Responsibilities**:
- Using phone (CISCO), Teams, and ServiceNow tickets to communicate with employees in the region in different languages to solve their issues.
- Preparing all kind of policies and documents such as offer letters or labor contracts.
- Working with suppliers and handling subsequent paperwork, processes and issues.
- Forwarding ticket requests to the specialized team when no other solutions can be found. Some of the tools we use are: MS Teams, Office Package, SAP-PH1, SuccessFactors, ServiceNow, CISCO phone, OneDrive, and Outlook.
- As the first point of contact between employees and the company, we provide information relating to these departments:
- Mobility
- Labor Relations
- Compensation & Rewards
- Learning & Development
- Masterdata
- Payroll
- Travelling
- Benefits - Health & Life insurance
- Other
**Qualifications**:
- Fluent Arabic and English
- Spanish and French desirable
- Completed university degree
- Previous experience with customer support
**Competencies**:
- Multicultural sensitivity, solid organizational, interpersonal and communication skills
- Outgoing, detail oriented and proactive
- Customer service orientation and an enthusiasm for problem solving
- Capacity to prioritize multiple projects and adjust workload accordingly
**What we Offer**:
**About Vestas**
Vestas is the energy industry’s general partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.