As the Delivery Experience Manager for UK and Ireland, you will :
Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.Monitor customer satisfaction trends and set priorities accordingly.Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.Scout for market innovations to drive superior and cost-effective delivery solutions.Lead as an expert for relevant tools and processes within the Delivery Experience team.Align closely with the sales team to advance customer experience in local markets.QualificationsGraduate degree or equivalent with sound experience in customer-oriented logistics servicesDemonstrated ability to manage projects and identify customer requirementsHigh analytical competence and advanced IT skills, including MS ExcelProfound knowledge of the UK and Ireland Last Mile market and logisticsExcellent problem-solving skills with a result-oriented approachFluent English communication skills;
additional European language is a plusWillingness to travelAdditional InformationAdditional Information :
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup :
60% in-office, 40% remote, collaborating with colleagues across locations.Our benefits :
Internal and external trainingTeam eventsTwo extra vacation days and days off on 24th and 31st of December #LI-HybridPrivate medical care and life insuranceMulticafeteria system including Multisport cardzooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.J-18808-Ljbffr
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