Omega CRM Consulting is looking for a Content Management Business Support Specialist that wishes to collaborate with one of the top global pharmaceutical companies.
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About The Role
We are seeking a proactive and detail-oriented Business Support Specialist to join our team. This role focuses on operational support for content management processes within a regulated environment. You will collaborate with cross‑functional teams to ensure the efficient execution of marketing and promotional content workflows.
Key Responsibilities
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* Manage and maintain content within Veeva Vault PromoMats, ensuring compliance with industry standards and internal guidelines.
* Support content creation and publishing processes using web-based applications for marketing and promotional materials.
* Handle and prioritize incoming requests through Jira, ensuring timely resolution and clear communication with stakeholders.
* Collaborate with teams following Scrum methodology, participating in sprint planning and daily stand‑ups.
* Assist in the coordination of marketing materials and campaigns for Animal Health products.
Requirements
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* Education: Bachelor’s degree required in Life/Health Sciences, Marketing, Communications, Information Technology or related areas.
Experience
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* Previous experience in the pharmaceutical or animal health industry is required.
* Hands‑on experience with Veeva Vault PromoMats.
* Familiarity with content management systems and marketing workflows.
Skills
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* Strong understanding of marketing principles and compliance requirements.
* Proficiency in Jira and agile project management tools.
* Working knowledge of Scrum methodology.
* Excellent organizational and communication skills.
Language
Fluent English (business level) is mandatory.
What Do We Offer
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* Permanent contract.
* Flexible Schedule: Balance your professional and personal life.
* Trainings & Certifications: Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* Other benefits: OMEGA in action. Our commitment to a better society is not just an intention.
About Us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. xpzdshu We grow #Together.
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