Job Title
Club Manager
Reports to
District Manager
Job Status
Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
Recruit, hire, train, schedule, and supervise team members.
Provide member service oversight ensuring all team members deliver a great customer service experience.
High involvement in front desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
Support team members and club members.
Create and maintain a positive image for the club.
Coaching and counseling performance to help achieve company standards.
Ensure prompt opening/closing of gym.
Ensure staff are aware and trained on all current marketing promotions.
Finish manager portion of onboarding in Paycom for all new hires.
Ensure club is open and staffed during all hours of business.
Ensure self and team members implement and adhere to all company policies and procedures.
Order supplies and track inventory.
Essential Behavior Requirements
Customer Service: Communicate and interact with customers and coworkers in a way that exceeds the customer's wants and needs.
Listening: Actively listen to customers, empathize, and solve problems together.
Problem Solving: Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek assistance when needed.
Diplomacy: Demonstrate tact and skill in all interactions using appropriate behavior and language.
Communication: Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and good work ethic.
At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Vision insurance
Program for scholars
Employee appreciation program
Free membership for self and one family member or friend
Team member support team
Health, dental and vision insurance
Critical illness insurance
Short term disability insurance
Accident insurance
Voluntary life insurance
Pet insurance
HSA
Advancement opportunities
Legal Notice
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisee or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.
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