CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
This hybrid role combines hands-on expertise in Mautic with multichannel Campaigns and Customer Success coordination across clients, internal developers, and the CEO. You will be responsible for both managing technical marketing campaigns and delivering day-to-day value for our managed deliverability and profit-optimized ESP offerings.
Key Responsibilities
* Own and maintain the Mautic stack — installations, upgrades, plugins, and security.
* Audit and tune server cronjobs via SSH in collaboration with Dev-OPS (segments, campaigns, webhooks, backups).
* Manage triggers and messaging workers.
* Query engagement data from Amazon Athena (SQL) to validate KPIs and generate insight reports, coordinating with Dev-OPS.
* Monitor email deliverability using tools like InboxTracker, Litmus, and MXToolBox to ensure inbox placement rates are high.
Customer Success & Coordination
* Serve as the primary success contact for assigned accounts: schedule meetings, gather requirements, create tickets, and track SLAs.
* Coordinate hand-offs between the development team, CEO, project managers, and clients, ensuring clarity on expectations, blockers, and timelines.
* Present weekly performance reports highlighting growth metrics and next steps.
* Collect feedback and translate it into backlog items or optimization ideas.
Project Prioritization & Growth
* Co-manage JIRA boards with the CEO, prioritizing tasks to maximize ROI.
* Conduct experiments such as subject-line tests and new segment roll-outs to measure impact.
* Identify and scope new customer prospects fitting our large-scale email volume profile.
* Require 2-4 years experience in CRM/Marketing Automation and at least 1 year as a primary Mautic owner.
* Proficiency in SQL (Amazon Athena), Linux CLI, and scripting, with AI tools assistance acceptable.
* Ability to explain technical concepts like DNS, DKIM to marketers and roadmap trade-offs to executives.
* Strong project management skills, attention to detail, and a 'definition of done' mindset.
* Emphasize continuous improvement, lean resource utilization, and mastery of AI tools like ChatGPT and Copilot.
* Bonus skills include experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable.
* Aligns with Amazon Leadership Principles.
Stack Overview
Technologies include Mautic v5.2.3+ (Orion), SparkPost, Amazon SES, qMail, AWS S3, Athena, Tableau, AWS Infra, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub, and tools like InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, and other LLMs.
What We Offer
* Remote-first work with CET±4h hours and flexible scheduling.
* Full-time or part-time roles with competitive salary, performance bonuses, and potential stock options.
* Impact on brands sending over 10 million emails monthly.
* Opportunities for accelerated learning in deliverability, data analysis, customer success, and AI-driven content.
* Join a committed team valuing sanity, transparency, and shareholder value.
Success Milestones (30/60/90 Days)
Celebrate achievements such as creating new sending domains, managing customer success for key clients, and autonomously handling multiple clients with minimal intervention. Demonstrate proactive sourcing and scoping of new customers.
Ready to Apply?
* Provide a short video (Loom or similar) showcasing a Mautic or Athena success story you led.
* Share an Athena SQL query you wrote for bounce email counts.
* Include a snippet of cron jobs you improved or added.
* Send an email expressing your interest. If suitable, we’ll arrange a Google Meet interview.
About Data Innovation
We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost, Amazon SES, qMail, Tableau, and advanced analytics with AI tools integrated into our CRM solutions. Our clients include Nestlé, Brown-Forman, Tradedoubler, and innovative startups. We are a high-ownership, continuous-learning team working directly with the CEO to develop new projects, delight customers, and grow the business.
95%.
#J-18808-Ljbffr