About This Opportunity
We are seeking a Support Engineer to provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks, as well as configure and integrate various nodes and solutions in both new and active customer networks.
The Support Engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also collaborate with teams in sales, R&D, third-party suppliers, and local authorities.
Technical development is rapid, and you will be responsible for continuously updating your skills and knowledge.
This role requires broad knowledge of telecom and datacom, including hardware, software, and network expertise. You will work in an international environment, collaborating and communicating with colleagues, customers, and suppliers. The position often involves significant responsibility and requires the ability to work independently.
What You Will Do
* Work on 3G/4G/5G technology, Packet Core Network
* Perform trace analysis using Wireshark
* Problem solving
* Root Cause Analysis
* Handle customer issues
* Negotiate and argue effectively
* Plan and organize tasks
* Deliver results and meet customer expectations
* Present and communicate clearly
* Collaborate with others
* Apply expertise and technology
You Will Bring
* Last year students in Communications, Electronics, Telecommunications, Telematics, or related fields, graduating in June 2024
* Excellent English communication skills
* Solid understanding of networking concepts
* Basic Linux knowledge
* Programming skills, scripting, Python knowledge is a plus
* Experience leading university projects is a plus
* Basic cloud knowledge
Why Join Ericsson?
At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. Join a team of diverse innovators committed to crafting what comes next. You will be challenged and supported to grow and innovate.
What Happens Once You Apply?
Click here to learn about our typical hiring process.
We are committed to diversity and inclusion, believing that different perspectives drive innovation. We encourage applicants from all backgrounds to apply and realize their potential with us.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more about our policies.
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