Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
More information:
www.cma-cgm.com
For our office in Barcelona, we are looking for a:
Claims Support Officer (f/m/d)
in Spain and reporting to the Claims Support Supervisor.
MISSION:
As a Legal Advisor, you will safeguard the Group’s interests by ensuring regulatory compliance, managing cargo claims, supporting operational incident resolution, and driving risk-prevention initiatives. You will work closely with internal teams and external stakeholders to protect the company from financial and legal exposure
KEY RESPONSIBILITIES
Claims Management
· Manage all pre-claims for Spain and Portugal, including file creation in LEINA, document collection, investigations, and survey coordination. · Handle quantified cargo claims up to USD 50,000 for Spain: assess documentation, apply BL Terms and LNM, negotiate settlements, coordinate R&R signatures, and follow up on payments. · Conduct third-party recovery actions by identifying liable parties, issuing debit notes, and ensuring reimbursement.
Operational Incident Management
· Oversee incidents occurring at transshipment ports in Spain (reefer malfunctions, leaks, damages, overweight units, cross-stuffing, etc.). · Investigate causes, identify liability, notify vendors, and coordinate with Operations, Customs, POL/POD, and other departments. · Open and maintain LEINA incident tickets and ensure timely, transparent communication. · Coordinate surveys, propose technical or operational solutions, source vendors and quotations, validate costs, and ensure smooth recovery of units. · Transfer completed incident files to POD Claims teams for cost-recovery follow-up.
Key Interactions
Internal: All CMA CGM departments External: Port and Customs authorities, lawyers, insurers, clients, and external vendors
SKILLS:
- Knowledge of the legal and regulatory frame - Shipping knowledge - Creativity / Responsibility / Quick reaction skills. - Quality standards and regulations - Document management and archiving - English - Software / IT Applications