Responsibilities
- Contact customers on delinquent accounts for resolution and communicate account delinquency information to respective account executives.
- Send dunning letters and make follow‑up phone calls to delinquent customers/clients to recover amounts owed to the company.
- Build and deliver the required reporting package to the different Business Units and Management in Europe and the US, and follow up on progress relating to overdue balances.
- Lead AR meetings with Finance and Sales teams of JBT Marel entities, focusing on problem resolution, second‑level customer issue resolution and delivering performance that meets or exceeds service‑level agreements.
- Analyze credit and collections services provided to all JBT Marel business units and provide assistance in the review, evaluation, standardization and continuous‑improvement initiatives to guarantee best quality and accuracy under an SLA framework.
- Contact internal and external customers on delinquent accounts for resolution.
- Understand major customer profiles and billing processes.
- Generate and review AR aging to ensure compliance.
- Monitor customer account details for non‑payments—delayed payments and other irregularities.
- Send dunning letters and follow‑up via collection tools, email, phone calls to delinquent customers/clients to recover overdue invoices.
- Research and resolve payment discrepancies—identify short‑pays.
- Reconcile accounts receivable balances and customer statements.
- Investigate and resolve customer queries.
- Commit to continuous improvement of collections processes—develop a recovery system.
- Assist in ad‑hoc collections projects as required.
- Report to JBT SSC Management or internal customers on operations review and KPI delivery and analysis.
Position Requirements
- Bachelor’s degree in Finance or equivalent work experience required.
- 1+ year of experience in collections/accounts receivable is a must.
- Understanding of collections processes and best practices.
- Experience with Microsoft Office suite required.
- SOX/Internal Controls knowledge.
- Strong PC skills (Word, Excel, PowerPoint).
- Data accuracy.
- Strong ability to work with minimal supervision.
- Excellent customer service skills.
- Shared Service Center experience valuable.
- Ability to meet strict deadlines.
- Strong written and verbal communication skills in English and Spanish are essential.
- Other European language would be a plus.
- Team player with strong analytical skills, critical thinking and attention to detail.
- Position is based in San Fernando de Henares—Madrid.
- Daily time will finish at 20:00 Madrid time to align with North American activities.
- Traveling may be required.
Travel and Location
Position based in Madrid (San Fernando de Henares) with limited travel within the European Union or the USA.
Benefits
- Competitive compensation package.
- Opportunity to work in an established international and fast‑growing company with personal development prospects.
- Work environment that values individual initiatives.
- Continuous development and improvement, fostering teamwork.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
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