We are looking for the very Top Talent...and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
A hands-on Product Owner with strong experience delivering end-to-end Chat/Chatbot solutions in global, multi-country environments. Someone who can bridge business and technology, drive value through data and KPIs, and coordinate diverse stakeholders to deliver measurable improvements in customer experience and operational efficiency.
Main tasks and accountabilities will be:
Product definition & planning
Gather and structure initiatives with global and local stakeholders.
Define, prioritize, and validate chatbot use cases based on value and feasibility.
Build business cases, impact forecasts, and product roadmaps.
Define milestones, releases, and implementation plans.
Coordination & delivery
Coordinate global Product, AI, and Tech teams with local country teams.
Manage backlog, dependencies, risks, and timelines using agile practices.
Ensure high-quality, on-time delivery of product initiatives.
Testing & rollout
Coordinate unit testing and UAT phases.
Ensure production readiness.
Support country rollouts and go-live activities.
Performance & continuous improvement
Track and analyze KPIs (e.g., CSAT, containment, automation).
Measure results against the business case.
Collect Voice of Customer (VoC) feedback and drive continuous improvements.
Governance & reporting
Lead follow-up forums, committees, QBRs, and steering sessions.
Provide clear visibility on progress, risks, and outcomes to stakeholders.
What do we expect from you?
5+ years of experience in product, project, or program management.
Proven experience delivering end-to-end technology implementations.
Strong background in global and multi-country project environments.
Solid understanding of business case development and KPI tracking.
Experience managing backlogs, planning, and delivery in agile environments.
Excellent organizational, communication, and stakeholder management skills.
Fluent English and Spanish; Portuguese is a plus.
Strong skills in business analysis, Agile methodologies, Jira, and Confluence.
Proactive, analytical, structured, and results-driven mindset.
Nice to have: experience with cloud-based and AI-driven systems.
Work Location
Remote work.
Work Schedule
Business hours (40 hours weekly with 1 hour for lunch).
What can we offer?
23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
`Retribución Flexible ́ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan...)
Free access to several training platforms
Professional stability and career plans
UST also, compensates referrals from which you could benefit when you refer professionals.
The option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)
UST Club Platform discounts and gym Access discounts
If you would like to know more, don't hesitate to apply and we'll get in touch to fill you in detail. We are waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.