**Join the team behind the magic of luxury hotel experiences.**
Hotel Treats helps the world’s most iconic hotels — including St. Regis, Fairmont, Anantara, and top LHW properties — sell gift vouchers and unforgettable experiences online. Think pool day passes, spa days, gourmet dining, romantic getaways and more. We work with hotels across Europe and beyond, offering white-label e-commerce solutions and a global marketplace.
We’re a fast-growing, award-winning startup with a dynamic, international team. After seven years of success, we’re expanding again — and we’re looking for a **B2B Customer Support Assistant** to join us in Palma de Mallorca.
Your Role
You’ll work hand-in-hand with our **Account Managers** to support our hotel clients and help them succeed on the Hotel Treats platform.
**Your tasks will include**:
- Assisting in **onboarding new hotel partners**, making sure their experience is smooth and well-supported
- Helping solve operational issues related to:
- **Invoicing & payments**:
- **KYC & account setup**:
- **Access to the Extranet**:
- **Voucher status or redemption issues**:
- **Calendar integration & availability management**:
- **Commission & contract-related questions**:
- Coordinating with our **content team** to ensure timely product updates and quality control
- Handling **follow-ups with hotels** to ensure issues are resolved and opportunities are captured
- Acting as a go-to support contact for hotel partners across Europe
- Ensuring all actions are logged, tracked and followed through until successful resolution
What We’re Looking For
- Strong communication skills in **Spanish and English** (written & spoken)
- Organized and reliable with excellent **attention to detail**:
- Friendly, problem-solving mindset with a **customer-first attitude**:
- Ability to work across departments to get things done
- Basic understanding of Excel / Google Sheets and willingness to learn new tools
- Previous experience in either **hospitality**, **SaaS**, or **client-facing operations** is a must
Why Join Hotel Treats?
- Be part of a startup that works with **iconic hotels around the world**:
- Gain exposure to hospitality, tech, e-commerce, and B2B sales
- Join an international, supportive and ambitious team
- Enjoy **versátil hours** and a **hybrid setup** in Palma
Ready to apply?
Let’s arrange a chat and see if we’re a good fit.
Ability to commute/relocate:
- 07004 Palma de Mallorca, Illes Balears provincia: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (required)
- Spanish (required)
Work Location: Hybrid remote in 07004 Palma de Mallorca, Illes Balears provincia
Expected Start Date: 27/07/2025