Key Responsibilities:
* Provide high-quality customer support to Norwegian-speaking clients, handling inquiries via phone, email, and chat.
* Assist customers with various banking-related queries, including account information, transactions, and online banking support.
* Troubleshoot and resolve customer issues in a timely and professional manner.
* Ensure compliance with bank policies, security procedures, and data protection regulations.
* Maintain accurate records of customer interactions and solutions provided.
* Escalate complex issues to specialized departments as needed.
Requirements:
* Language Skills: Fluent Norwegian speaker with B2-C1 proficiency in English.
* Experience: Previous experience in customer support or banking is a plus, but not required.
* Skills:
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team in a hybrid work environment.
o Good problem-solving abilities and attention to detail.
o Familiarity with basic banking processes and online banking tools is advantageous.
* Mandatory Requirement: Must pass a clean credit check to be considered for the position.
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