DescripciónAmphenol High Speed Products Group is the market leader in high-speed, high-bandwidth electrical connectors for the Telecom/Datacom market, serving major Tier 1 OEMs globally.
Our innovative products are vital to the electronics revolution, with design, sales, and manufacturing locations worldwide.
We are currently seeking a Customer Quality Engineer (CQE) to join our Cable Backplane Solutions team.ResponsabilidadesLocation: Guadalajara, MX Company: Amphenol High Speed Products GroupResponsibilities:As a Customer Quality Engineer, you will serve as the primary technical interface between our customers and internal teams on all product quality topics.
Your role will involve:- Customer Advocacy & Communication:- Act as the customer-facing owner for quality topics, providing timely and professional updates on issues and resolutions.
- Translate customer feedback (Voice of the Customer) into actionable requirements and improvement projects.
- Manage customer portals/scorecards and coordinate responses to audits and surveys.
- Issue Management & Root Cause:- Lead structured problem-solving initiatives for customer complaints and escalations.
- Own the CAPA lifecycle, ensuring effective containment and corrective actions.
- Define and track SLAs/SLOs for response and resolution.
- Quality Planning & Risk Control:- Collaborate with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and enhance quality design.
- Maintain risk artifacts and ensure compliance with customer commitments.
- Data, Metrics & Continuous Improvement:- Build and maintain dashboards to track performance metrics and identify opportunities for systemic improvements.
- Collaborate with Supplier Quality to address supplier-caused issues impacting customers.RequisitosQualifications:Must-Have:- Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or equivalent experience.
- 3–7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA.
- Expertise in root cause analysis and data-driven decision making.
- Strong communication skills to engage customers and influence cross-functional teams.
- Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel).
Nice-to-Have:- ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO ****).
- Familiarity with APQP, FMEA, Control Plans, and SPC.
- Experience with customer portals and enterprise systems (e.g., Salesforce, JIRA).
Attributes for Success:- Customer-first mindset with excellent follow-through.
- Analytical and organized, able to prioritize multiple issues.
- Confident facilitator who can align teams on corrective plans and timelines.If you're passionate about quality engineering and want to make a difference in a dynamic environment, we want to hear from you!
Apply now to join Amphenol and contribute to the future of high-speed connectivity!
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