The Role
As a Medical Case Handler / Registered Nurse, you will support travellers who experience illness or accidents while abroad.
You will be responsible for assessing medical situations, coordinating care, and ensuring travellers receive the appropriate assistance.
Your responsibilities include:
* Handling incoming medical assistance cases via phone and email
* Performing initial medical assessments and triage
* Coordinating medical assistance with clinics, hospitals, and local providers
* Communicating with patients, relatives, and healthcare professionals
* Reviewing medical reports and documentation
* Assessing treatment needs and insurance coverage when relevant
* Providing medical guidance and support to travellers
* Supporting and advising assistance coordinators on medical matters
What We’re Looking For
* EU-recognized Registered Nurse qualification
* Minimum 3 years of clinical nursing experience
* Fluent Danish (spoken and written)
* Strong English communication skills
* Spanish is considered a plus
* Experience from insurance, travel medicine, or international healthcare is an advantage
* Experience supporting or training colleagues is beneficial
* Clean criminal record
We are looking for someone who is:
* Calm and confident when handling complex cases
* Solution-oriented and able to make structured decisions
* A strong communicator with empathy for patients
* Curious and eager to continue learning
* Comfortable working both independently and within a team
* Able to thrive in a fast-paced, international environment
What You’ll Receive
* Comprehensive onboarding and training program
* Opportunity to work in international medical assistance
* A collaborative and supportive team environment
* Modern offices located in central Torrevieja
* International colleagues and professional development opportunities
Location
Torrevieja, Spain
Torrevieja is a vibrant coastal city on the Costa Blanca, known for its Mediterranean lifestyle, international community, and over 300 days of sunshine per year. Living here offers the perfect combination of career development and quality of life by the sea.
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