**Position**:
**_Job Purpose _**
Oversee & monitor all Lifestyle platforms (reviews + online map platforms), handle Omni operational support, manage feedback & cross-team communication to ensure stable omni-service delivery.
**_Key Responsibilities _**
- Monitor all Lifestyle platforms, customer reviews & online map platforms; track issues & ensure resolution.
- Support daily omni operations, respond to store requests, handle customer & store feedback.
- Liaise with retail stakeholders & internal teams; drive issue solving & service alignment.
- Maintain platform information accuracy; summarize cases for service improvement.
**_Working Network _**
- Internal: Retail stores, Retail Operation, Digital Retail Operation
- External: Lifestyle & map platform contacts
Profile
- Bachelor’s degree; E-commerce/Business/Marketing preferred
- 1-3 years retail/omni-channel/customer service experience (luxury/ FMCG preferred)
- Proficient in English & Mandarin
- Strong communication, coordination & feedback handling skills
- Detail-oriented, proactive, quick learner; Excel literate
**_LOUIS VUITTON _**
**MAISON**:
- Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.