Join to apply for the Customer Service Sales Area Manager Retrofits role at Volpak, a Coesia company
Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. As a key player in pouch‐type packaging for over 40 years, we specialise in designing horizontal form‐fill‐seal, vertical multi‐lane and cartoning machines.
Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy and confectionery, while extending our capabilities to meet the needs of other sectors like pet food, home care and chemicals. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about Volpak and its comprehensive business landscape, please visit www.volpak.com. Volpak is part of Coesia, a group of innovation‐based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 20 different companies and employs over 8,000 people as of 2024.
About the Role
As a Customer Service Sales Area Manager, you will be responsible for overseeing and optimising customer service operations, ensuring high service standards, and meeting financial targets. You will coordinate cross‐functional collaborations and maintain strong relationships with clients and partners.
Key Responsibilities
Deliver financial targets for Customer Service (Field Service, training, upgrades, rebuilds).
Ensure fast, complete, and cost‐effective service delivery.
Set up Service Level Agreements and maintenance contracts in collaboration with Aftermarket Sales.
Manage complex customer claims using structured problem‐solving methods.
Define goals for Customer Service employees and monitor their performance.
Work closely with Sales, Project, Engineering and Assembly departments to meet customer needs.
Provide structured feedback to Engineering to improve products.
Coordinate with Coesia's Service Organisations to optimise resource utilisation.
Communicate clearly and transparently with end‐users, OEMs, distributors and agents.
Plan staffing, training and recruitment in collaboration with HR.
Prepare reports for strategic decision‐making.
Manage OPEX/CAPEX budgeting and cost control.
What You Need to Be Successful
Strong mechatronics knowledge.
Experience in customer handling and negotiation.
Understanding of multinational service needs.
Field Service experience.
Advanced English and Spanish proficiency.
Empathy and problem‐solving approach.
Integrity, transparency and teamwork.
Innovation and execution focus.
Willingness to travel up to 100 days per year.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Customer Service and Sales
Industries: Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing
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