Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries.
These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names.
Your Role
As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience.
You will:
Assist users with empathy, accuracy, and efficiency
Stay informed about the specific project's policies, products, and guidelines
Make balanced, policy-aligned decisions while maintaining user satisfaction
Communicate clearly and professionally, in writing and verbally
Investigate and resolve inquiries related to accounts, usage, and service issues
Respond to user questions with high quality, speed, and empathy
Use your market knowledge to spot trends and recommend scalable improvements
Analyze incoming data to enhance the overall user experience
Support enforcement of platform or service rules when required
Review reported content or cases within agreed timeframes
Identify workflow inefficiencies and suggest process improvements
Recognize patterns and escalate cases when necessary
Your Qualifications
C1 level Spanish
Good English (B2)
Availability for remote roles within Greece or for office-based positions in Athens (depending on the project)
Customer Support experience is a plus
Ability to work independently and collaboratively
Strong problem-solving and critical thinking skills
Flexibility and adaptability to policy and process changes
Confident computer and internet skills
Ability to provide required documentation (ID/Passport, Birth Certificate)
The Offer
Multiple project options, matched to your skills and preferences
Remote positions anywhere in Greece and onsite roles in Athens
Relocation package for Athens-based roles (flight, hotel stay, and housing assistance)
Competitive salary + performance bonuses
Rotational shifts depending on the project
Diverse and multicultural work environment
Full training, continuous support, and strong career development opportunities