Etro spa es una marca italiana de moda y lujo, fundada en 1969 y que pone su atencion a la calidad de los tejidos y estampados. Tiene collecciones pret à porter para hombre y mujer y acesorios. We are seeking a part-time (32h) Client Advisor for our boutique in Madrid Eci Serrano. She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities : * Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage * Assist customers accordingly with Etro selling ceremony * Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products * Ensure the achievement of the Store goals, enhancing and developing the business * Build and strengthen relationships with customers by developing CRM strategies * Establish good group dynamics, through efficient communication * Contribute to manage the visual display of the products in accordance with Etro visual guidelines * Help ensuring the products replenishment and physical inventory of merchandise Follow Company grooming, accordingly with Etro standards and policies Key Requirements * Deep passion for fashion and luxury * Experience in a similar role within fashion retail companies * Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude * Ability to adapt to different customers * Team-playing attitude * Strong communication skills * Ability to work in a dynamic environment * Fluent in english. Another language is a plus