An exciting opening for an IT Service Manager to join the LVTS (LV Technology Service) team for a 12 month period due to team member taking a year out under our Career Break scheme.
LV supports hybrid working but there will be a requirement to be in the office when required, LV sites are at Hitchin, Bournemouth and Exeter.
- Responsible for the end-to-end delivery of IT services and for ensuring that these meet the requirements of the Business.
- Integration of multiple Services and/or (internal and external) Suppliers and/or Service Towers/delivery units, working closely with Process Managers, Team Managers and other key delivery roles and functions as required to align service design, service transition and service execution.
- Resolves cross-Service/cross-Provider/cross-Tower/cross
- Delivery Unit etc. Issues and mitigating actions, and identifying the need to adjust SLAs and OLAs as needed.
- Ensure that service levels are maintained and continually improved, and that any problems with the day-to-day delivery of services are minimized.
- Responsible for leading the development and integration of effective processes to ensure flow of information regarding incidents, priorities and required improvements.
**About you**:
- Highly organised and able to prioritise multiple tasks at hand, a real Problem Solver with proven troubleshooting skills; a confident communicator at all levels.
- Analytical, able to manipulate raw data in Microsoft Excel to produce MI and trending by using pivot tables and other Excel functions.
- Ability to translate technical reporting and discussion into customer outcomes and accurately identify areas of risk.
- An enthusiastic, driven, committed and adaptable approach and strong communication skills: verbal, written, presentation and facilitation
- Ability to think and act both strategically and tactically and focus on operational efficiency
Self-motivated and self-driven without need of detailed supervision and ability to prioritize and perform multiple tasks
Team Player:
- Ability to bring together and work with a team of people with varied backgrounds and in a diverse multicultural environment to articulate and remedy service level issues
- Ability to take quick and informed decisions and work under pressure
**Details**:
- Highly organised and able to prioritise multiple tasks at hand, a real Problem Solver with proven troubleshooting skills; a confident communicator at all levels.
- Analytical, able to manipulate raw data in Microsoft Excel to produce MI and trending by using pivot tables and other Excel functions.
- Ability to translate technical reporting and discussion into customer outcomes and accurately identify areas of risk.
- An enthusiastic, driven, committed and flexible approach and strong communication skills: verbal, written, presentation and facilitation
- Ability to think and act both strategically and tactically and focus on operational efficiency
- Self-motivated and self-driven without need of detailed supervision and ability to prioritize and perform multiple tasks
Team Player:
- Ability to bring together and work with a team of people with varied backgrounds and in a diverse multicultural environment to articulate and remedy service level issues
- Ability to take quick and informed decisions and work under pressure
**Rewards and Benefits**:
This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work.
- 30 days' holiday, with the option to buy up to 2 additional days
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please click here to read more about it)
- An annual bonus scheme based on company and personal performance
- Single cover private medical insurance which you can upgrade to family cover
- Cycle to work scheme
- You’ll receive up to 20% discount on our life products for you and your immediate family.
To find out more about our benefits and rewards, please click here.
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