PbJob overview / summary /b /ppThe Service Owner has the end-to-end responsibility for services delivered by Digital Operations, which also includes management of the service portfolio to ensure the right service mix, as well as being aware of impact of changes on services. /ppService Owner work to stay on top of matters that regard development and delivery of services and therefore must maintain a number of internal interfaces throughout Digital Operations. These interfaces include communication with RD and Product Management in the Business Line to follow and impact the service setup, as well as individuals in Sales to provide service information in sales phases and Datacenter Delivery to align service transition and delivery of the service portfolio. /ppIn order to have the overall end-to-end service expertise and awareness of all matters that affects the service, the Service Owner is required to have excellent interpersonal and internal stakeholder management skills, as well as deep technical skills in applicable service areas. /p pbObjectives /b /pulliSLA performance /liliShadow P/L for service /liliCost and resource effectiveness for service /liliFollow process landscape and compliance requirements /liliTake accountability and responsibility towards assigned process roles /liliG+D values /li /ul pbAccountabilities /b /pulliManage the service portfolio (the right service mix and impact of changes on services) /liliService strategy and roadmap /liliDefining and maintaining SLAs /liliEnd-to-end Service Lifecycle Management for the portfolio from a Digital Operations perspective in regards to demand in service design, implementation and maintenance, as well as features, functionality, use-case designs and business cases /liliDecisions about new software releases (version X.Y), with Product Management taking decisions on version X and Head Service Management on version X.Y.. /liliEnsure, in collaboration with Supplier Manager and Analyst, that contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments /liliContinuous measurement of performance of the service, as well as subsequent design and implementation of improvements in order to increase resource and cost effectiveness /liliService specification, including up to date service documentation, for new and existing services by putting requirements on and follow-up on execution in regards to service specification with Head Project Management, Project Manager, Head Service Operations, Cloud DC Manager, Resource Management and Service Process /liliSpecialists /liliStandardization of solution portfolio, supported by Bid Analysts /liliProvide input to Global Head of Service Management with regards to future strategic development and unaccounted for developments /li /ul pbResponsibilities /b /pulliService and service portfolio shadow P/L in accordance with defined service strategy and targets /liliBe the service interface towards RD and Technology and Innovation, and towards Product Management in the PLM process /liliForecast capacity in regards to new services to be provided to Datacenter Delivery to enable them to forecast staffing and resource needs /liliProactive horizontal communication across Datacenter Delivery and Service Quality Excellence in Professional Services for Service Lifecycle Management (SLM) /liliDefine new services, SLAs, updates and changes in datacenter strategies in collaboration with Datacenter and Delivery Management /liliClose collaboration with Service Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning and executing on service specification requirements on new and existing services /liliBe the bridge for the service between Product Management and Operations as well as to define, put requirements on and support Datacenter Delivery in regards to service delivery capabilities needed /liliFollow global policies, procedures and tools /liliMeet compliance and information security requirements related to the service /liliEvaluate, improve and add applicable work instructions /liliIdentify and address day-to-day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment /liliTimely and accurate time reporting /li /ul pbEducation and experience /b /pulliUniversity degree or equivalent experience or education /liliMinimum of 2 years of experience from Service Lifecycle / Portfolio Management / Product Management, preferably as service or portfolio owner /liliExperience of IT, Cloud technologies and/or Security information systems /liliIT, IoT, Telecommunications and/or Payment industry experience /liliExperience in RD, IT and/or related engineering field /liliPreferably experience with working across different cultures /liliPreferably ITIL v3 foundation certified /li /ul pbKnowledge and skills /b /pulliDeep understanding of complex ecosystems, software solutions, software services and solution portfolio /liliExcellent reporting skills /liliExcellent communication and stakeholder management skills /liliProven ability to develop executive relationships /liliAble to understand and motivate people to towards common aims /liliNegotiation skills /liliInitiative to drive matters to closure and follow-up outstanding items /liliDriver mentality, strong sense of ownership /liliService minded and high integrity /liliAbility to work under pressure /liliDrive for self-learning and improvement /liliAbility to adapt to changes /liliAbility to follow given processes, procedures and work instructions /liliStrong verbal and written communications skills, listening and teamwork skills, and effective presentation skills /liliFluent written and spoken English /li /ul pbWhat’s great about working with us /b /pullibCulture and diversity: /b Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly. /lilibGlobal Collaboration: /b Work collaboratively with stakeholders around the globe. /lilibCareer Development: /b Benefit from continuous training, coaching, and talent development programs. /lilibSocial Benefits /b: flexible compensation (transport tickets, training, private insurance), etc. /lilibOwn Canteen: /b Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices! /lilibWork-Life Balance: /bFlexible working hours with the option to work remotely (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30). /lilibLocation: /bSant Joan Despí. Easily accessible by public transport. /li /ul pbPrivacy Notice /b /ppThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D. /p