Overview
Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks: (a) Selection, where RBS sources, creates and enriches ASINs to drive GMS growth; (b) Defect Elimination, where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow; and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and comprehensive enough to give Amazon customers a great shopping experience every time.
We believe in “Work Hard. Have Fun. Make History” and value sharing learning experiences from the front line with development teams. The team offers diverse opportunities for people who want to master a domain, juggle multiple tasks during incidents, or contribute through methodical improvement. We challenge one another daily, hold ourselves accountable for our work product and customer success, and seek continuous improvement in customer experience, product quality, and support systems.
RBS Tech emphasizes a healthy work-life balance and a culture of mentorship and career growth. We provide one-on-one mentoring, detailed code reviews, casual discussions with Principal & Senior Engineers, and trainings through online platforms such as O’Reilly, with encouragement to pursue AWS/ML certifications.
Key job responsibilities
* We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, we are looking for a technical lead acting as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning.
* You are expected to lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
* You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support across the company.
* You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions and actively mentor individuals and the community on advanced technical issues.
* On-call support is a critical responsibility, where you will work on issues related to alarm monitoring, application infrastructure and bug fixes. On-boarding clients onto the platform and familiarizing them with platform features and capabilities.
Basic Qualifications
* 5+ years of software development or technical support experience
* Owns support activities for services and regularly works with development teams to establish and improve service support
* Understanding of software development principles, design patterns and best practices
* Ability to read/debug existing code and write clean, efficient code
* Good understanding of relational database management systems (MySQL, PostgreSQL) using SQL
* Familiarity with software testing principles; testing experience is valuable
* Technical guidance and mentoring for junior engineers
* Ability to analyze complex technical solutions, propose innovative solutions and guide resolution
* Effective communication with cross-functional teams, stakeholders and clients
* Ability to handle high-impact incidents, perform root cause analysis and drive to closure
* Excellent communication skills for support via email, phone or screen-share
* Strong team-oriented interpersonal skills and ability to interface with a wide range of roles
Preferred Qualifications
* Strong understanding of support processes, SLAs, ticket handling, monitoring, processes and metrics
* Hands-on experience with cloud technology
* Hands-on experience with distributed/enterprise applications
* Experience in developing automated solutions
About the team
Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enriches ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow; and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Note: This posting reflects current requirements and may be updated at any time.
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