MCI is a tech-enabled business services company that delivers Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries.
Position Overview
We are seeking a detail‑oriented and proactive Sales Support Specialist to join our dynamic sales team. The ideal candidate will have a strong background in sales support or administration, excellent communication skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities
* Collect, organize, and summarize data from various sources, including market research, customer feedback, and internal reports.
* Maintain and update the CRM system with relevant sales and customer information.
* Draft and distribute email communications to executives, sales teams, and clients.
* Schedule and coordinate meetings, calls, and presentations for the sales team.
* Act as the primary contact for client inquiries, ensuring prompt and accurate responses.
* Assist in the preparation of sales proposals, contracts, and other documentation.
* Manage calendars and travel arrangements for sales executives.
* Provide logistical support for sales events and meetings.
* Generate regular reports on sales performance, market trends, and customer insights.
* Analyze data to identify opportunities for sales growth and improvement.
* Collaborate closely with the marketing and product teams to ensure alignment on sales strategies and initiatives.
* Support the sales team with the development of sales materials and presentations.
Candidate Qualifications
* Bachelor’s degree in business administration, Marketing, or a related field.
* Minimum of 2‑3 years of experience in a sales support or administrative role.
* Exceptional organizational and time‑management skills.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
* Ability to work independently and as part of a team.
* Detail‑oriented with a high level of accuracy.
* Ability to handle sensitive information with confidentiality.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
* Must be willing to submit to drug screening.
Compensation and Benefits
* HMO Coverage plus a dependent.
* Dental Coverage – in‑house dental assistance worth ₱5,000.
* Free meal during training.
* Career growth and learning opportunities.
* Allowances for rice, clothing, laundry, and meals.
* Performance and loyalty bonuses.
* Frequent disinfection and fogging of the workplace.
* Opportunities for growth and promotion.
* Employee shuttle services.
* Company retreats and off‑site events.
* In‑office rewards, raffles, recognition gifts, and treats.
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach, lift or move objects up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request. Requests should be directed to Human Resources.
Diversity and Equality
MCI embraces differences and maintains a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI will not tolerate discrimination or harassment and will provide reasonable accommodation to employees with protected disabilities.
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