Job Description
Join Our Team as a Station Manager – Lead, Manage, and Drive Success
Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We're looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.
Key Responsibilities:
1. Operational Management:
* Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
* Manage the availability, maintenance, and condition of the vehicle fleet.
* Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
2. Customer Service:
* Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
* Train and support staff in delivering excellent customer service at every interaction.
3. Staff Management:
* Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
* Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
4. Sales and Financial Management:
* Monitor and achieve sales targets, including upselling additional services.
* Manage the station's budget, control operational costs, and ensure profitability.
5. Fleet Management:
* Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
* Work closely with maintenance teams to ensure timely servicing and repairs.
* Optimize fleet utilization to meet customer demand and minimize idle time.
6. Compliance and Safety:
* Ensure all station operations comply with company policies, industry regulations, and legal requirements.
* Maintain a safe and secure environment for both employees and customers.
* Oversee proper documentation and record-keeping for all transactions.
What We're Looking For:
* Proven leadership and management experience in a fast-paced environment.
* Strong customer service skills and a focus on delivering exceptional results.
* Sales-driven attitude with the ability to meet and exceed targets.
* Excellent organizational and multitasking abilities.
* Experience in fleet management and operational efficiency.
Why Join Us?
* Be part of a fast-growing company that values leadership and teamwork.
* Lead a dynamic team and ensure high levels of customer satisfaction.
* Enjoy opportunities for career growth and professional development.
If you're ready to take charge, lead a team, and drive success at our station, apply today
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-