Your Next Career Move Starts Here
Travel Care are hiring Senior Assistance Coordinators for our offices in Fuengirola and Torrevieja, Spain.
Join Viking, a trusted leader in global assistance for over 50 years, proudly owned by the largest insurance group in the Nordics.
Role Overview
As a Senior Assistance Coordinator, you will manage complex assistance cases, including medical cases and transports, while ensuring exceptional customer service. You will collaborate with global partners and work in a fast-paced environment where accuracy and empathy are key.
Key Responsibilities
* Handle customer inquiries and provide guidance on insurance coverage
* Manage medical cases and arrange medical transports
* Coordinate with travel agencies and healthcare providers
* Ensure timely and effective assistance for customers worldwide
Qualifications
* 2-3 years of experience in travel assistance or related fields
* Education in tourism, healthcare, law, or related areas is an advantage
* Fluency in one or more Nordic languages and strong English skills
* Additional languages are a plus
Desired Skills
* Strong communication skills (phone and written)
* Structured, solution-oriented, and able to work under pressure
* Positive attitude, flexibility, and strong work ethics
What We Offer
* Competitive salary and benefits
* Full training and career development opportunities
* A modern office environment with a Nordic culture and international team
Work Conditions
* Full-time position with rotating shifts (day, evening, night, weekends)
* Location: Fuengirola or Torrevieja, Spain
* Remote work is not applicable
If you have any questions, you are welcome to contact:
Live Nærø, Quality and Process Manager Travel Care. Mobile nr.:
e-mail:
Department Call center for Travel Care Locations Viking Torrevieja, Viking Fuengirola