Job Title: Technical Support Advisor (Portuguese-speaking)
Location: La Coruña, Spain (On-site)
Start Date: ASAP
Schedule: Monday to Friday, 09:00 – 18:00
About the Role
We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.
Key Responsibilities
* Provide first-line technical support via phone, email, and chat in Portuguese.
* Diagnose and troubleshoot software, hardware, and connectivity issues.
* Escalate complex problems to the appropriate technical teams when necessary.
* Maintain accurate records of customer interactions and solutions in the internal system.
* Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
* Collaborate with team members to improve processes and customer satisfaction.
Requirements
* Fluency in Portuguese (C2 level) — written and spoken.
* Passion for technology and a desire to develop in the IT support field.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a fast‑paced, team‑oriented environment.
* Previous experience in customer or technical support is an advantage, but not required.
What We Offer
* Full-time, on‑site position in La Coruña.
* Stable Monday–Friday schedule (09:00–18:00).
* Opportunity to grow within an international and tech‑driven environment.
* Supportive onboarding and continuous training.
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