Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
* Greet/meet potential members, providing a great customer experience.
* Answer phone calls in a polite and friendly manner to assist with questions or concerns.
* Take information calls and tours.
* Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
* Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
* Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
* Listening: actively listens to customers, empathizes, and works together to solve the problem.
* Problem Solving: recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
* Honesty and good work ethic.
* Strong customer service skills.
* Basic computer proficiency.
Physical Demands
* Standing and walking at least 75% of the shift.
* Talking in person or on the phone at least 75% of the shift.
* Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
* Dollars for Scholars Program.
* Employee Appreciation Program.
* Free Membership for self and one family member or friend.
* Team Member Support Team.
* Health, Dental and Vision Insurance.
* Critical Illness Insurance.
* Short Term Disability Insurance.
* Accident Insurance.
* Voluntary Life Insurance.
* Pet Insurance.
* HSA.
* Advancement Opportunities.
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