Overview
Customer Engagement - Cloud Solution Architecture - D365: Cloud Solution Architect (CSA) specializing in Business Applications Customer Engagement. This is a customer-facing role owning the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture and operational health engagements. Responsibilities
Customer Centricity and customer satisfaction Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness. Provide feedback from customers to the relevant Microsoft teams to enable continuous improvement. Business Impact Consumption (Cloud & Support) growth Develop opportunities to drive Customer Success business results by providing expertise to technical and business decision makers so they understand Microsoft’s Business Applications value proposition and are enabled to generate value from their investment via solution optimization, performance efficiency, and organizational/operational excellence in alignment with the Customer Success