Overview
Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process.
Working Hours
The hours for this position are from 8 PM to 7 AM CST, 5 days a week, including weekends.
Responsibilities
- Take incoming calls, emails and texts, and determine if the potential new client meets the firm’s criteria for the particular advertised tort.
- Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.
- Schedule appointments as necessary for client call backs.
- Respond, engage, and qualify all leads and inquiries in a timely and determined manner.
- Qualify an ever‑increasing % of leads, and do so more efficiently over time through training, real world calls, and constructive feedback based on your recorded conversations.
- Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are).
- Have a firm grasp on our client contract to address all client questions.
- Develop an expert and constantly evolving understanding of the torts we are advertising.
- Ensure that everyone who contacts the firm for help is better off for having done so.
- Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.
- Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.
- Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
- Never stop learning about our business, clients, our services, competitors, and how they tie together.
Qualifications
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Either previous successful sales experience, debt collection experience or a strong desire to begin a highly successful sales career.
- Experience in personal injuries.
- Track record of meeting and exceeding goals.
- Naturally curious and passionate; a lifelong learner.
- A consistent, high‑energy attitude with a strong, self‑driven sense of motivation.
- The ability to deal with and thrive on objections and rejection on a daily basis.
- Positive attitude.
- A team player who serves as a bridge between our offices.
Benefits
- Immediate inclusion into payroll from day one (regular payroll).
- Legal social benefits (CTS, bonuses, profit sharing).
- Partial coverage of EPS health insurance.
- Career advancement opportunities.
- Annual evaluations.
- Potential performance bonuses.
- Occasional extraordinary bonuses.
- Paid holidays and vacation time.
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