Account Manager (Norwegian-speaking)
Location: Malaga
Start: ASAP
Contract: Full-time, hybrid
Languages: Norwegian + English
Overview
We are looking for a Norwegian-speaking Account Manager to join our Hospitality division in Malaga. The idóneo candidate is client-focused, proactive, and able to build solid long‑term relationships with partners and stakeholders in the hospitality sector. This role combines account management, client success, and business coordination.
Key Responsibilities
- Manage a portfolio of hospitality clients, ensuring satisfaction and long‑term partnerships.
- Act as the main point of contact for Norwegian‑speaking accounts.
- Support clients with product knowledge, service updates, and operational needs.
- Analyze account performance, identify growth opportunities, and propose solutions.
- Coordinate with internal departments (operations, marketing, finance, customer support).
- Prepare reports, forecasts, and account development plans.
- Ensure service excellence and adherence to SLAs.
- Manage escalations and provide solutions promptly and professionally.
Requirements
Essential
- Native or fluent Norwegian + strong English
- Experience in account management, customer success, or B2B environments
- Excellent communication and negotiation skills
- Strong organizational ability and attention to detail
- Availability Monday–Friday, 09:00–18:00
- Customer‑centric mindset and positive attitude
Preferred
- Experience in the hospitality or travel industry
- CRM skills (Salesforce, HubSpot, or similar)
Work Conditions
- Hybrid model (office + remote work)
- Schedule: Monday to Friday, 09:00–18:00
Benefits
- Private medical insurance
- €500 relocation bonus for candidates moving to Malaga
- International work environment
- Growth and career development opportunities
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