Change and Delivery Manager (AAEE - AI, Automation, Efficiency & Effectiveness)
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Locaria is a specialist multilingual content and creative adaptation agency. We are experts in developing global brand marketing campaigns, delivering localized e-commerce content, optimizing multimarket media and scaling asset development across cultures.
Overview
We are currently looking for a Change and Delivery Manager (AAEE – AI Automation, Efficiency & Effectiveness) to join our dynamic team, where you will be responsible for bridging the gap between technical delivery and business adoption, ensuring our AI and automation tools are clearly scoped, effectively delivered, and fully utilized to drive operational efficiency.
Responsibilities
Delivery Enablement:
Support the Head of AAEE in translating business priorities into actionable project scopes.
Facilitate MVP definition: identify essential vs. nice-to-have requirements.
Maintain project visibility, milestones, and dependencies within Monday.com.
Coordinate communication between development teams and business users to ensure alignment and progress clarity.
Change Management & Adoption:
Ensure every new tool or automation has clear, user-friendly documentation.
Translate technical documentation into practical user guides, FAQs, and intranet content.
Oversee the rollout and handover of tools to end users, ensuring understanding and correct usage.
Monitor adoption post-launch; identify and address barriers to sustained use.
Maintain a consistent feedback loop between users and the AAEE team for continuous improvement.
Communication & Coordination:
Act as a structured point of contact between AAEE and the wider business.
Coordinate input from developers, analysts, and stakeholders, ensuring accountability and progress tracking.
Support the Head of AAEE in status reporting, risk tracking, and impact measurement.
Help streamline project communication and ensure information is accurately recorded and shared.
Continuous Improvement:
Learn existing AAEE delivery frameworks and propose refinements to improve consistency and clarity.
Contribute ideas for enhancing documentation standards, onboarding materials, and knowledge transfer processes.
Support the development of repeatable playbooks for delivery and adoption.
Required Skills
5+ years' experience in change management, project management, or operations delivery within a technology, automation, or transformation context.
Proven ability to move initiatives from scoping through to successful business adoption.
Strong communication and documentation skills — capable of turning technical language into clear, accessible content.
Demonstrated skill in stakeholder management across technical and non-technical teams.
Structured and autonomous in planning, with attention to detail in documentation and reporting.
Proficient with project management tools, ideally Monday.com.
Experience working in cross-functional or agile environments.
Fluent in English (Spanish an advantage).
Desirable
Experience with AI, automation, or digital transformation programmes.
Exposure to Google Cloud Platform (GCP) or similar cloud ecosystems.
Familiarity with finance or operational systems integration (e.g. ERP, BI tools).
Change management certification (e.g. Prosci, APMG) or project management qualification (e.g. PRINCE2, AgilePM).
You'll Live Up To The Locarian Values
We take content further
We grow together
Celebrating Individuality
Doing good along the way
With care
D&I statement
You Make Us, Us: Our Commitment to a World of Talent. At Locaria, being global doesn't just refer to where we operate, it's at the heart of who we are. Our strength comes from our amazing mix of multicultural, international, and highly diverse teams. We know that different viewpoints don't just make us stronger; they make our work smarter.
We are committed to equal opportunities for everyone. Your background, race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity will always be respected here.
If you need any specific accommodation or support due to a disability or special need, please just let our team know, we're here to help.
Benefits
Enjoy 22 working days of paid leave per year and an extra day off to celebrate your birthday, along with the flexibility to work from home up to 3 days a week and opportunities to work abroad. We encourage our employees to get involved in charitable initiatives, so we give 2 extra days off annually for volunteer work. Additionally benefit from our Annual Wellbeing Calendar, offering dedicated sessions and initiatives throughout the year to support your health and happiness. Plus, we're always working to make our benefits even more awesome. This isn't just a job; it's a chance to thrive.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Advertising Services
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