Overview
Viking provides roadside assistance in Norway, Sweden, Denmark, and Finland, and through our international partners we assist drivers all across Europe.
Our mission is simple: ensure the
safe and efficient mobility of vehicles and passengers
, no matter where a breakdown occurs.
We serve customers in
Norwegian, Swedish, Finnish, Danish, and English
.
The Role
We are now looking for two new colleagues to join our Málaga office in a role that is especially exciting: you will not only work as a
Customer Service Consultant
, but also contribute to starting up a new function in the office.
This means you will focus more on handling our own customers from beginning to end – including calls, emails, and invoicing – while ensuring they receive professional, proactive, and solution-oriented service.
You will often be the first point of contact for customers in vulnerable situations on the road, but also play a key part in building up new workflows and driving improvements in this area.
Your Day-to-day Will Include
Receiving and responding to phone inquiries from customers in need of roadside assistance
Handling customer cases end-to-end: calls, emails, follow-up and invoicing
Providing clear, calm, and solution-oriented guidance
Collaborating with colleagues and partners across Sweden and Norway
Taking an active role in building up this new function, shaping workflows, and developing processes
Contributing to a culture of continuous improvement and smarter ways of working
What We're Looking For
Experience in customer service
Fluency in Norwegian (spoken and written)
Very strong writing skills and ability to communicate clearly and professionally
Good understanding of Swedish (spoken and written)
Proficiency in English (spoken and written)
Good knowledge of IT systems and technology
A clean criminal record (mandatory)
Responsible and proactive mindset, comfortable taking initiative and ownership
Adaptable, comfortable working against goals, and actively interested in improving processes
You'll Thrive At Viking If You
Value strong work ethics and teamwork
Communicate clearly, empathetically, and professionally (both spoken and written)
Enjoy working both independently and in collaboration with colleagues across countries
Are detail-oriented, goal-driven, and solution-oriented
Adapt easily to change and enjoy a fast-paced environment
Are curious and eager to learn
Want to be part of a strong, supportive team culture
What We Offer
Brand-new offices in Fuengirola, Málaga
A supportive and collaborative work environment
Comprehensive training and onboarding
Excellent opportunities for professional growth
Fixed schedule: Monday – Friday, with flexibility between 07:*****:00
Competitive salary and benefits
Long-term contract
Start date: Sept/Oct
Applications are reviewed on an ongoing basis – don't wait to apply!
Will you be one of our two new colleagues driving a new function forward?
We look forward to hearing from you!
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