At Airnest, we manage boutique hotels, vacation rentals, and coworking spaces in the Canary Islands (Spain). Our mission is simple: to deliver flawless experiences that combine comfort, local culture, and outstanding service. We are growing quickly and looking for people who want to grow with us, bringing warmth and professionalism to every guest interaction.
Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.
The Role
As a Guest Service Specialist, you will be the first point of contact for our guests (ES/EN) from booking through checkout. Your goal will be to ensure every stay is smooth, cared for, and memorable. You will work closely with the housekeeping, maintenance, and on-site operations teams to maintain Airnest’s service standards.
This position follows a shift system covering 10:00–24:00 Canary Islands time, with rotating night duty for emergencies.
Summary: 5 working days + 2 consecutive days off, rotating shifts, with occasional night duty.
Responsibilities
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* Handle calls and messages in Spanish and English with professionalism and warmth.
* Resolve issues quickly, offering solutions that enhance the guest experience.
* Coordinate with housekeeping and maintenance for specific requests.
* Monitor and close open requests within agreed SLAs.
* Escalate complex cases to the on-site operations team in Spain.
* Document and hand over tasks clearly between shifts.
* Represent Airnest’s values in every interaction.
Requirements
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* Excellent oral and written communication in Spanish and English (C1 minimum).
* Previous experience in customer service or hospitality.
* Strong organization, prioritization, and multitasking under pressure.
* Proactive, solution-oriented mindset.
* Comfortable working remotely with digital tools (PMS/CM, VoIP, WhatsApp Business, Slack, Notion).
* Own equipment (laptop + smartphone) and stable, fast internet connection.
Shifts and Schedule (Colombia time, UTC-5)
Early Shift: 05:00–12:00 (2 agents daily; covers Canary Islands peak 10:00–16:00).
Late Shift: 11:45–19:00 (1 agent Mon–Thu; 2 agents Fri–Sun).
Night Duty (emergencies): 19:00–05:00, 1 week every 4 weeks per person.
Rest: 5 working days / 2 consecutive days off (rotating).
Handover and SLAs
Shift handover: 15 minutes with checklist of priorities.
Compensation
Salary: 2.6–3.3M COP per month (≈ 32–40M COP per year).
Bonus: up to 20% of monthly salary based on performance.
Growth opportunities in a hospitality company with big ambitions.
Dynamic, collaborative, fully remote work environment. xpzdshu
Real career progression into coordination and management roles.
How to Apply
If you’re passionate about hospitality and communication, and want to be part of a company redefining boutique hospitality, we’d love to meet you!
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