Customer Service Agent in Finance - Danish Market (Relocate to Malta)
Malta offers a sunny climate, an international community and rapid career opportunities. This role brings you into a supportive Scandinavian team and the chance to build real international experience.
What You’ll Be Doing
- Guide customers through onboarding, documentation and product information.
- Provide accurate and helpful support regarding products, services and payment options.
- Identify and follow up on potential sales opportunities.
- Communicate with customers via email, SMS and phone.
- Ensure compliance with internal guidelines, industry standards and legal requirements.
- Work closely with Payments and Collections teams to ensure clear, efficient processes.
- Contribute to maintaining a friendly, positive team culture.
- Assist with various customer-service related tasks as needed.
Additional Responsibilities
- Help prepare sales reports and documentation.
- Support training and onboarding of new colleagues.
- Assist in documenting workflows and team processes.
- Suggest improvements to tools, systems and routines.
- Handle ad hoc tasks requested by the Head of New Markets.
Requirements
- Fluency in Danish and strong English skills.
- Experience with sales and customer service.
- Understanding of customer onboarding and verification processes.
- Strong communication skills with a results-oriented mindset.
- High attention to detail and ability to take initiative.
- Service-minded, reliable, and a team player.
- Comfortable working independently when needed.
- Competence in Microsoft Office, especially Excel.
Benefits
You’ll join a workplace that values teamwork, genuine collaboration and personal growth. Expect a welcoming environment with colleagues from across Europe and plenty of opportunities to develop your career.
Perks include:
- Competitive salary, performance bonuses and benefits.
- Clear development and progression opportunities.
- Great coffee, cocoa and Friday beers.
- Relocation bonus to start your life in Malta.
- Regular team celebrations and social events.
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