The German Quality Manager is responsible for overseeing the changes / updates in projects while providing dedicated support to the Language Lead and Quality Manager (QM) for assigned locale. This role combines traditional PM responsibilities with quality control, team administration, and client reporting functions to ensure the highest standards of delivery. The QPM acts as the point of contact between PAs / PCs and SPMs / project developers, keeping projects on track, making key decisions, and helping to maintain and improve quality across the team.Creates training specifics for projects. Meets with project developers for updates on project specifics.Addresses project issues on a project level.Complete End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners.Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project.Additional Quality and Language Lead Support ResponsibilitiesMonitor, control, and report on team quality metrics, ensuring deliverables meet client standards and internal KPIs.Prepare and submit quality and productivity reports to the client at agreed intervals, highlighting achievements, risks, and improvement plans.Collaborate closely with the Language Lead to investigate and resolve quality or productivity issues, proposing solutions and driving corrective actions.Support the development and refinement of guidelines, training materials, and best practices to continuously improve team performance.Act as a bridge between the quality team, Language Lead, and PM / SPM structure, ensuring alignment of quality goals and operational execution.Carry out daily and periodic reviews of contributor performance, following the criteria and methods set by the QM.Track and flag low performers based on review data and agreed metrics, and report them to the internal QA team.Follow up on flagged contributors :
gather internal QA team recommendations and check with the QM or senior QA before taking further steps.Prepare and maintain records of performance issues, flagged cases, and actions taken, ensuring transparency and consistency.Support the QM in collecting, organizing, and analyzing QA data for reporting purposes.Act as the go-to person for operational quality questions from the project team, ensuring clarity on expectations.Help detect and flag good performers to the QM for potential elevation to QA or auditor positions.Native in German, and fluent in English .Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.General knowledge of online communication.Leadership qualities including the ability to give / take feedback, recognition of when to delegate, and confidence.Ability to perform repetitive tasks without degradation in quality.Strong analytical and reporting skills, able to prepare accurate productivity and quality reports for clients.Experience or knowledge in quality control, team administration, or linguistic project management (preferred).Full Time EmploymentCentific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. 8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. In compliance with the applicable data protection regulations (General Data Protection Regulation 679 / 2016), we at Centific, as data Controllers, inform you that the data collected will be processed to manage your application in the selection process. This processing is legitimized by the consent given upon submitting your application, and the data will be retained for a maximum of two years. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.In compliance with the General Disability Law, the submission of the corresponding disability certificate will be valued.”
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