Who You Are
No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will diagnose technical issues and provide necessary support to resolve hardware and software‑related problems for both Geotab products and outside partner products. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What You'll Do
As a Technical Support Specialist, your key area of responsibility will be helping customers and partners understand and utilize Geotab's products and services, diagnosing technical issues, and resolving hardware and software‑related issues within Geotab products (e.G., GO devices), the MyGeotab software platform, and partner products like cameras and keyless systems. You will need to work closely with partners, customers, sales representatives, and internal departments, such as managing the return/exchange process with internal teams and collaborating across all levels of the organization.
To be successful in this role you will be a strong team‑player with excellent verbal and written communication skills, highly organized, and comfortable speaking with customers by telephone, email, and chat. In addition, the successful candidate will have strong analytical and problem‑solving skills, a very strong technical aptitude, and a solid knowledge of various programming languages and big data applications. The successful candidate will also be able to adapt to growing technology and market demands while managing multiple tasks simultaneously in a 24/7/365 operational environment.
How You'll Make An Impact
Support partners, customers, sales representatives and internal teams through various communication mediums (i.E., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab general strategic initiatives.
What You'll Bring To This Role
1 - 3 years of experience in a customer service/support capacity.
1 - 3 years of technical experience troubleshooting technical issues.
Post-Secondary Diploma/Degree or equivalent work experience (Diploma/Degree specialization in Engineering, Computer Science, or a related field is highly valued).
Bilingual requirement: Fluent in English and another specified language (French/English/Portuguese/Dutch/Spanish/Mandarin/Italian), with the ability to clearly read, write, and communicate in both.
Working knowledge of various programming languages (i.E., SQL, Python, C# or JavaScript) and data warehouses (i.E., Google Big Query).
Expert level Excel skills, including creation of pivot tables and reports, along with technical competence using Google Suite for business.
Strong interpersonal relationship building skills and the ability to engage with all levels of the organization.
Why Job Seekers Choose Geotab
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membershipCo‑pay tuition reimbursement
The above are offered to full‑time permanent employees only
How We Work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in‑person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud‑based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work‑life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Diversity and Inclusion
Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. xhfqzwm We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at
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