Role purpose:
Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.
Key Accountabilities
* Welcome customers and visitors to the marina
* Support guests during arrival and departure
* Answer customer questions in person, by phone or email
* Support enquires, mooring sales, invoices and booking administration work.
* Handle customer requests in a friendly and professional manner
* Handle and Support collection processes, by mails or outbound calls
* Assist with check-in procedures and customer documentation
* Help maintain customer information in the system
* Work closely with marina teams to ensure excellent customer service
* Assist with general front office and administrative tasks
* Support the team in resolving simple customer issues
Core Competencies, knowledge and Experience
* Friendly and positive attitude
* Customer-oriented mindset
* Good communication skills
* Team player with a "can do" attitude
* Organized and reliable
* Attention to detail
* Ability to remain calm during busy periods
* Eagerness to learn and support the team
* Excellent communication (written and verbal) and presentation skills
Must have professional/technical qualifications
* Previous Customer service or hospitality experience
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
* Fluency in English – verbal and written
* A second language will be highly appreciated
* University degree will be considered a plus