Overview
Highly analytical and results-driven Operational Efficiency Controller to join our Operations team, supporting the performance of our dialysis clinic network. This role partners closely with regional and clinic managers to drive efficiency and quality across all operational areas. The Business Controller will also work in close coordination with Operational Excellence, Finance, Procurement, and Accounting to ensure alignment on cost control, budget planning, and operational performance.
Responsibilities
- Analyze and track clinic-level KPIs: treatment volumes, cost per session, staff efficiency, utilization ratios, and patient outcomes
- Provide performance dashboards, insights, and reports to operations leadership
- Collaborate with regional and clinic managers to optimize resource use and standardize performance
- Support the development of forecasts, budgets, and capacity planning based on clinic activity
- Monitor labor usage, overtime, and productivity trends at the clinic level
- Drive efficiency and quality through data-driven initiatives and field support
- Support new clinic launches, expansions, and turnaround plans through operational modeling
- Prepare and present monthly operational performance reviews
- Ensure alignment with key departments to support business goals
- Lead or support continuous improvement projects focused on cost, efficiency, and service delivery
Qualifications
- Bachelor’s or Master’s degree in Business
- Minimum 5 years of experience in a controlling or operations analytics role, preferably in multi-site healthcare or clinical services
- Strong knowledge of operational and financial KPIs
- Ability to manage and interpret complex data sets to drive actionable insights
- Strong communication skills and proven ability to collaborate across departments
- Familiarity with ERP systems (e.g., SAP) for financial and procurement tracking
- High proficiency in Excel, Power BI, or other reporting/visualization tools
- Fluent in English (written and spoken)
EEO and Diversity Statement
Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, FME se ha marcado como objetivo promover la aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un contexto inclusivo y enriquecedor.
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