Job desc: External Connect operations assistant
ADM Barcelona - Full Time - French/Belgium market
The opportunity:
As a Connect operations assistant, you'll be the relay between our client's Connect team based in Paris and our owners for the French and Belgian Market. You might as well support our car owners in English for the Spanish, German and Austrian market.
Tasks
What you will do:
Call car owners to plan their Connect appointment (install/uninstall/maintenance)
Call car owners to plan spontaneous maintenances (based on issues spotted by our team,ex mileage issues, lock/unlock issues, etc) and do the follow up of these requests
Fill in blanks in the calendars by calling owners to push for install/uninstall or maintenance booking
Call owners to plan audits
Deal with the most complex connect cases (escalations)
Answer tickets relative to connect appointments
Help out on CS tickets
The candidate will be trained on the technical aspect of the job.
Requirements
What you will bring:
You love spending time talking to people
You're comfortable with handling exigent customers
You're comfortable with new technology
Native in French and fluent in English
Benefits
Permanent contract of 37.5hs a week from monday to friday.
From 9.30hs to 18hs.
Offices in Poblenou, 22@ district.
International environement and growth opportunities.
Join ADM Value as a Customer Service Agent for the French market. With over 20 years of experience, we offer a dynamic, multichannel environment where you can develop your career.