Job Title
Customer Service Representative
Reports to
Club Manager
Status
Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties And Responsibilities
* Greet/meet potential members, providing a great customer experience.
* Handle front desk related tasks.
* Answer phone calls in a polite and friendly manner to assist with questions or concerns.
* Take information calls and tours.
* Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
* Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
* Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
* Listening: actively listens to customers, sees the situation from the customer’s perspective, and works together to solve the problem.
* Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
* Honesty and good work ethic
* Strong customer service skills
* Basic computer proficiency
Physical Demands
* Standing and walking at least 75% of the shift
* Talking in person or on the phone at least 75% of the shift
* Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
* Dollars for Scholars Program
* Employee Appreciation Program
* Free Membership for self and one family member or friend
* Team Member Support Team
* Health, Dental and Vision Insurance
* Critical Illness Insurance
* Short Term Disability Insurance
* Accident Insurance
* Voluntary Life Insurance
* Pet Insurance
* HSA
* Advancement Opportunities
Compensation
$10.50 per hour
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