Customer Service & Sales Administration Manager (Temporary)
Alcantarilla (Murcia), Spain | Hybrid
Are you ready to bring order to complexity and turn processes into performance?
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It's about shaping how our commercial engine runs, empowering teams through change, and ensuring our customers experience seamless, reliable service every single day.
As Customer Service & Sales Administration Manager, you will be at the heart of a major transformation—driving new ways of working, integrating teams across borders, and setting the foundation for operational excellence.
Lead Process Transformation: You will drive the implementation and stabilization of new processes across order management, invoicing, pricing, and returns, ensuring smooth transitions and strong stakeholder alignment.
Champion Change & Adoption: You will promote best practices, guide teams through change, and ensure new ways of working are fully embedded across Customer Excellence and Sales Administration.
Design for Efficiency: You will define and implement the organizational model that best supports the new processes, bringing clarity, ownership, and efficiency—while successfully integrating the Portugal team.
Fuel Continuous Improvement: You will proactively identify opportunities to optimize workflows, improve service quality, and elevate operational efficiency across the function.
Empower High-Performing Teams: You will lead with confidence and collaboration, creating an environment where teams feel supported, accountable, and motivated to deliver excellence.
You bring proven experience leading teams and managing end-to-end order management processes.
SAP & Systems Expert
You have solid hands-on expertise in SAP S/4HANA, particularly within the SD module.
You hold a bachelor's degree in business management, economics, or a related field.
You are fluent in Spanish and have an upper-intermediate to advanced level of English (B2–C1).
Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It's about Purpose, Performance and Teamwork.
~ It's about Sustainability, Ownership, Heritage and Quality.
Exposure to cross-functional and international collaboration within a global FMCG environment.
Physiotherapist services to keep you feeling your best.
Temporary contract based in Alcantarilla (Murcia), Spain. xpzdshu
Hybrid work model and flexible schedule (with early finish on Fridays, also during summer months).
If you are passionate about Customer Service & Sales Administration and ready to make a real impact, we'd love to hear from you.