Qualifications
* Minimum of 6-8 years of professional experience in luxury hotel operations (multi-outlet) with at least 5 years at a management level
* Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service-driven industries.
* Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an asset.
Duties and Responsibilities
* Provides strategic direction and leadership.
* Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness.
* Forbes Standard: Embrace and Aspire to be Forbes 5 star
* Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection.
* ATRI – Ability to resolve challenges onboard and all issues are solved onboard.
* Daily powerful and inspiring Morning meeting
* Mentors and supports Heads of departments, identifies training needs, and talent development.
* Attends meetings, training activities and related courses and all other work-related activities as required.
* Actively participates in weekly public health inspections and ensures corrective actions are completed.
* Distributes the NPS, Financial data, Hotel Director’s Voyage Report and Deep Dive Analysis, at the end of every voyage to designated stakeholders.
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