Mission
brKey Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.
brThe Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity.
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brMain Responsibilities
brMonitor and achieve store performance with relevant KPIs
brAssist in the selling process
brConduct a brief every day and animate the brief with a “Team Board”
brAnalyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-selling
brDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
brBe aware of local trading environment and its impact on our sales, including competitors' trading activities
brManage and supervise the team in the correct execution of all company operating and stock procedures
brManage customer service quality, to meet client’s expectations by offering excellent customer service standards
brTo develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
brAct as brand ambassador to strengthen/build relationships with VIP clients
brImprove Mystery Shopper Results with action plans
brManage sales force to achieve sales goals effectively and clearly assign their day-to-day tasks
brMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
brEnhance individual's performance by discussing individual performance every month, daily coaching
brWork with HR Dept. in recruiting the most qualified applicants to meet the store needs
brSupervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
brEnsure the proper management of staffing roster to provide appropriate store coverage
brSet up In-Store training routine
brConduct Induction Training for new joiners and mentoring exercises
brIdentify individual and team training needs to develop Talents and communicate these needs to HR Department
brManage day-to-day needs and administration
brReview and submit sales and operational reports to management in adherence to company's KPIs and policies
brInform management of decisions and procedures relating to business made at store level and any staff issues
brTake necessary actions to effectively control costs and ensure efficient operation in the store
brEnsure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)
brEnsure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance
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brProfile
brMore than 10 years’ experience in Managerial role
brBachelor’s Degree or Master’s Degree is preferred
brManages his/ her image standards on a high level
brStrong selling and communication skills are necessary
brAdministration and financial skills
brExcellent relationships skills
brLeadership, confidence, organization, professionalism
brStrong customer service skills
brComputer skills and Retail management system knowledge
brGoal oriented, multitasking
brStrong knowledge and/or interest for fashion/luxury industry
brEnglish mandatory, knowledge of additional languages is a plus