Join Patrique Mercier Recruitment JP and embark on an exciting career path as a Spanish-speaking Customer Service Representative for an online travel company in stunning Greece This fantastic opportunity includes paid relocation, allowing you to experience the rich culture and beauty of Greece while providing exceptional support to travelers from around the world. In this role, you will assist customers with their travel inquiries, bookings, and any issues they may face, ensuring a seamless and enjoyable experience. If you have a passion for travel and customer service, this is the perfect opportunity to blend both
Responsibilities
* Provide outstanding customer support to Spanish-speaking clients through phone, email, and chat regarding online travel services.
* Assist customers with inquiries related to bookings, changes, and travel arrangements.
* Resolve any issues efficiently while maintaining a positive customer experience.
* Stay informed about the travel offerings to provide accurate and helpful information to clients.
* Document all customer interactions in the company's CRM system for record-keeping.
* Collaborate with team members to enhance service offerings and customer satisfaction.
* Participate in training sessions to continuously improve product knowledge and service skills.
Requirements
* Fluent in Spanish, both written and spoken; proficiency in English is essential.
* Excellent communication skills and a strong commitment to customer service.
* Ability to thrive in a fast-paced environment and effectively manage multiple tasks.
* Strong problem-solving abilities with attention to detail.
* Previous experience in customer service, especially in the travel industry, is advantageous.
* Familiarity with CRM systems and online customer support tools.
* A positive attitude, adaptability, and a passion for the travel industry.
Benefits
* Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
* Professional growth & development opportunities.
* Competitive performance bonuses.
* Competitive (Greek) monthly salary + 2 extra salaries per year.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Referral Program: Bring your friends and receive great bonuses
* Free Greek language courses.
* Work for a Great Place to Work-Certified Company.