PAre you a bService Delivery Manager (SDM) - Information Security /b in bBarcelona /b seeking a new interesting challenge? /ppIf your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! /pp✍️ bWHAT WILL YOU DO? /b /ppWe are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: /pulliServe as the primary point of contact for stakeholders regarding InfoSec services. /liliBuild and maintain strong, trust-based relationships with client leadership and technical teams. /liliOversee the delivery of Cyber Defense and GRC services, ensuring SLAs and KPIs are consistently met or exceeded. /liliAct as the highest point of escalation for service delivery issues and manage critical incidents smoothly. /liliCoordinate technical teams, including Cyber Defense and GRC SMEs, ensuring alignment with project goals and client priorities. /liliLead regular service review meetings, including weekly, monthly and quarterly business reviews. /liliPresent performance metrics, continuous improvement initiatives and strategic recommendations. /liliIdentify opportunities to optimize service delivery processes, improve customer satisfaction and add strategic value. /li /ulp bWHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE? /b /pullibIT Service Management /b /lilibService Delivery Management /b /lilibSOC /b /lilibSIEM /b /lilibVulnerability Management /b /lilibIncident Response /b /lilibGRC /b /liliRisk Management, Compliance and Audits /li /ul