We are looking for an experienced and driven Account Manager - Hotel Chains to join our Global Chains team. You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships.
Key Responsibilities
* Account Management
* Manage a portfolio of global and regional hotel chain partners
* Own the full lifecycle of chain relationships : negotiation, contracting, implementation support, and ongoing account development
* Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams
* Revenue Growth
* Drive direct share and overall contribution from your assigned chains
* Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks
* Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance
* Performance Reporting & Insights
* Develop and maintain regular performance dashboards and reporting packages
* Prepare and lead quarterly business reviews with chain partners
* Monitor key KPIs including GBV, direct share, profitability, and feed performance
* Operational Excellence
* Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet)
* Support product and tech teams in defining and prioritizing enhancements
* Ensure alignment with internal teams on rate plan, feed, and distribution strategy
Requirements
* Relevant experience : Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains
* Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments
* Ability to work autonomously, take ownership, and drive initiatives end-to-end
* Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams
* Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.)
* Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.)
* Results-driven, structured, and able to prioritize in a fast-paced environment
* Experience with technical implementation of hotel systems is a plus
* Familiarity with performance marketing, META channels, and rate parity issues is a plus
* Ability to navigate CRM, contract lifecycle tools, and partner dashboards
* Location : Based in Europe
* Travel readiness : Willing to travel frequently to meet clients and attend industry events
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* Flexible schedules and opportunity to work remotely;
* Ambitious and supportive team who love what they do, appreciate each other, and grow together;
* Internal programs for adaptation and training, development of soft skills, and leadership abilities;
* Partial compensation for participating in external training and conferences;
* Corporate English school : Group and individual lessons, speaking clubs with colleagues from all over the world;
* Corporate prices on hotels and travel services;
* MyTime Day Off - an extra non-working day without loss of compensation
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Seniority level
* Seniority level Mid-Senior level
Employment type
* Employment type Full-time
Job function
* Industries IT Services and IT Consulting
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