Start an exciting chapter in your career with Patrique Mercier Recruitment JP as a Spanish Speaking Customer Service Representative for a leading e-commerce company in Greece This role offers not only the chance to work in a vibrant industry but also paid relocation to experience the beautiful culture and lifestyle of Greece. You will be the first point of contact for our Spanish-speaking customers, addressing their inquiries, resolving issues, and providing exceptional service. If you are passionate about customer support and want to be part of a dynamic team in a fast-paced e-commerce environment, we want to hear from you
Responsibilities
* Provide outstanding customer service to Spanish-speaking clients through multiple communication channels, including phone, email, and live chat.
* Resolve customer queries and complaints quickly and efficiently to enhance customer satisfaction.
* Keep up to date with the company's products, services, and promotions to provide accurate information to customers.
* Document customer interactions and maintain detailed records in the company's CRM system.
* Collaborate with team members to improve service processes and customer experiences.
* Engage in ongoing training to expand your knowledge of e-commerce trends and customer service practices.
* Provide feedback and suggestions for continuous improvement in service delivery.
Requirements
* Fluent in Spanish, both spoken and written; English proficiency is required.
* Exceptional communication skills with a customer-oriented mindset.
* Ability to multitask and work effectively in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Previous experience in customer service, particularly in e-commerce, is an advantage.
* Familiarity with CRM systems and e-commerce platforms.
* A positive attitude, flexibility, and eagerness to embrace a new cultural experience in Greece.
Benefits
* Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
* Professional growth & development opportunities.
* Competitive performance bonuses.
* Competitive (Greek) monthly salary + 2 extra salaries per year.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Referral Program: Bring your friends and receive great bonuses
* Free Greek language courses.
* Work for a Great Place to Work-Certified Company.