Join to apply for the 1st Level eBanking & Support role at BNP Paribas CIB1 day ago Be among the first 25 applicantsJoin to apply for the 1st Level eBanking & Support role at BNP Paribas CIBMISSION & OBJECTIVESAs Part Of General Banking Operations (GBO) – Global Trade Operations (GTO) – European Trade Finance Operations Line (ETFO) The Change & Continuous Improvement Team Has As Its Key MissionOptimize the operational efficiency of Trade Finance scopePromote and support transformation and continuous improvement initiativesEnsure optimal alignment of processes and procedures across the different locationsThe team reports to the Head of ETFO and operated in close collaboration with Global Traditional Trade Organisation (GTTO), the Business (BCEF & CIB), IT (Dwings, TCH, Ivision etc..) and Trade Operations.The Team Operates In a Regional Perimeter (EMEA) With Special Focus On International Guarantees Services In Paris (SGI) And Trade Finance Service Center In Madrid (TFSC).
Its Mandate Is Divided Into 4 Main AreasContinuous ImprovementDigitalization and industrializationData & reportingL1 Support & Ebanking, where the bespoke role is located.Main responsibilitiesKey Responsibilities Of 1st Level Support TeamUser support for tools echosystemAnalysis and reporting of incidents in Service NowFollow-up and coordination of incidentsCommunication of incident resolution to usersDwings TrainingSupport in the different migrations to Dwings (preparation of the enrichment file, UAT ...)Support in the different releases to Dwings (UAT coordination)Support users with the usage of eBanking tools and define respective guidelinesReport to management and other key stakeholders on the activityRequirementsTraining and occupational experienceGood understanding of Guarantees productsSystems and processes: Atlas, Operational Tools (EPS, Aval....), TDR, Good working knowledge of Word/Excel.English C1 level, French is a plus.Organizational and Analytical skills:Setting priorities, planning actions and methodically progress by coordinating activities and resources in the best possible way.Risk management.
Detecting, analysing and measuring risks, understanding their consequences in a long term perspective and acting to reduce them.Adaptability.
Adapting one's behaviour by integrating constraints and opportunities in varying circumstancesClient Focus.
Ensuring that the client perspective drives all initiatives.
Making sure to act to the client's satisfaction by understanding his needs and providing him with the right solution.Decision-making skills.
Making clear choices at the right time, communicating them and accepting the consequences, taking the environment into account.Delegating.
Achieving the bank's objectives by giving authority and responsibility to the appropriate people.
Providing support and directionsSelf Control.
Reacting in calm and firm manner in difficult situations in order to keep delivering a good performance.
Mastering one's reactions and acting with a clear understanding of the situation.Sharing knowledge.
Sharing one's knowledge and experience, providing explanations in a coherent and structured manner, so as to enable others to put them in practice.Strategic thinking.
Looking at things with a logical and sound judgement.
Acting with a sense of broader perspective, recognizing important issues from details.
Keeping track of long term objectivesTeam work.
Co-operative and proactive attitudeAbility to report.
Keeping hierarchy informed about current activities and their progress in an effective way.
Drawing attention towards useful information, risks and sensitive points.A practical approach to problem analysisAnalytical skills: identifying and presenting key information.
Giving a structuring opinion and synthesizing all the elements pertaining to the matter in hand.Integrity.
Acting ethically, in compliance with what is said and respecting the company's values and rules.Ability to communicate clearly – written and oral.BenefitsTraining programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.Diversity and Inclusion Committee that ensures an inclusive work environment.
In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.Flexible compensation plan.Hybrid telecommuting model (50%).32 vacation days.Diversity and inclusion commitmentBNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers.
We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at BNP Paribas CIB by 2xGet notified about new Support Specialist jobs in Madrid, Community of Madrid, Spain.Madrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 3 days agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 2 weeks agoHelpdesk Support Specialist – IT Infrastructure KnowledgeMadrid, Community of Madrid, Spain 3 days agoMadrid, Community of Madrid, Spain 5 days agoOperations Support Associate - Payins - Spain (Remote)Greater Madrid Metropolitan Area 3 months agoMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 23 hours agoFleet Support Specialist - Spain (They/He/She)Madrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 4 days agoGESTOR/A ADMINISTRATIVO/A CLIENTES - MADRIDMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 2 months agoClient Success Analyst - Shared ServicesMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 4 weeks agoAdministrative Assistant (Work From Home)Madrid, Community of Madrid, Spain 4 days agoTechnical Support Specialist - Telecom B2BOperations and Customer Services Back/Middle Officer.Madrid, Community of Madrid, Spain 1 month agoGreater Madrid Metropolitan Area 5 days agoMadrid, Community of Madrid, Spain 4 months agoMadrid, Community of Madrid, Spain 4 days agoCoslada, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain 4 days agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 1 week agoPinto, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 1 week agoPersonal Assistant to CEO – BSBI Madrid (m/f/d)Madrid, Community of Madrid, Spain 3 weeks agoWe're unlocking community knowledge in a new way.
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