Job Opportunity We are seeking a skilled engineer to provide technical support to customers with our machinery, including spare parts ordering and processing. Main Responsibilities Respond to technical questions and issues from customers, ensuring satisfaction and business relationships.Prepare and process spare parts orders based on customer data or information provided by the Service Department.Search and verify technical data in the Engineering database or with the Engineering Department as needed.Monitor part supply and transportation until final delivery, keeping customers informed in a timely manner.Create recommended spare parts lists and preventive maintenance programs for our machinery. Ability to read 2D & 3D piece part drawings, assembly drawings, and part manuals to identify or verify proper part selection.Ability to design or modify existing piece parts and assembly drawings in 2D & 3D.Coordinate activities with other functional groups to maximize parts sales. Requirements Intermediate degree or higher in mechanics or electro-mechanics, knowledge of packaging or similar equipment an advantage.Strong Microsoft Excel and Word skills, SAP ERP system knowledge advantageous.Technical drawing interpretation and CAD experience required in SolidWorks and AutoCAD.Able to troubleshoot and research options quickly when machines are down, develop an action plan with the customer and internal work groups to supply required parts promptlySelf-driven, strong initiative skills required.Good communication, presentation, business writing, documentation, and organizational skills. What We Offer We offer competitive compensation and benefits programs to attract and retain top talent, as well as opportunities for professional growth and development. About Our Business We serve some of the world's most recognized brands in various industries, committed to environmental responsibility and workplace diversity.