Technology Support Engineer / Specialist
Responsibilities
* Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
* Address technical issues on‑site in a timely manner to ensure reliable operation and minimize downtime.
* Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
* Collaborate closely with the technical support team and R&D department to feedback on‑field issues and suggest improvements.
* Continuously follow up on customer after‑sales service requirements to improve customer satisfaction.
* Ensure compliance with local safety regulations and company safety standards when performing any on‑site work.
Qualifications
* Degree in Electrical Engineering, Automation, Mechatronics, or related fields.
* At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
* Hands‑on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
* Solid understanding of electrical systems, particularly energy storage systems and their principles.
* Strong troubleshooting and problem‑solving skills, capable of working in high/low voltage environments.
* Excellent communication and customer service skills, able to work efficiently under pressure.
* Relevant electrical or high voltage operation certifications are preferred.
* Willingness to travel frequently and adapt to adaptable working hours.
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