Apply for the Salesforce Service Lead role at Omega CRM, a Merkle Company
Omega CRM is a Merkle & Dentsu company, leader in Customer Experience services with over 20 years of experience using technology to enhance marketing and customer relationships. We are seeking a Salesforce Service Lead.
Responsibilities
* Provide support in pre‑sales tasks for assigned accounts: solution design, estimation, planning, and assumptions.
* Share the client’s vision, goals, and expectations with the service team.
* Allocate and supervise tasks of the dedicated team, managing assignments, vacations, and absences during service delivery.
* Manage service progress to ensure deadlines, scope, and budget are met.
* Facilitate change requests and keep all parties informed of schedule and budget impacts.
* Provide visibility of service progress to the client and client lead; lead follow‑up meetings.
* Alert operations management about potential deviations.
* Supervise all incoming and outgoing service documentation.
* Lead the resolution of problems arising from service evolution.
* Pursue customer satisfaction regarding the service.
* Ensure service objectives are met; evaluate the service and identify successful and unsuccessful elements.
* Send customer satisfaction surveys related to the service.
* Identify potential up‑sell and cross‑sell opportunities for the account.
Mandatory Skills
* At least 4 years of experience as a Salesforce Consultant or similar role.
* Experience working with Agile methodologies.
* Strong communication and presentation skills.
* Intermediate‑High level of English (reading, writing, listening, speaking).
Benefits
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Certification plan – official certificates from our main partners.
* Home office – you decide where you work.
* Flexible retribution (public transport ticket, ticket restaurant, etc.).
* Health insurance.
* Omega in action – commitment to a better society.
* Professional development: evolve, grow, and reach your goals.
About Us
Omega CRM, a Merkle Company, is a global digital company specializing in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data—enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain and, as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9 / 5) and we’ve been recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people—guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: IT Services and IT Consulting
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