At Auren Personas, we operate within the Selection Executive Search division, providing specialized Human Resources consulting services.
brWe are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of Team Leader Customer Consumer Service Manager
brThe company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering.
brThese brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design.
brThe company is looking for a proactive and service-driven Team Leader Customer Consumer Service Manager to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers.
brThe Team Leader Customer Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. The idóneo candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment.
brLeadership Team Management
brLead, coach, and develop the international customer and consumer service team across:
brCreate a service-oriented, performance-driven, and customer-focused culture
brImplement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency
brSupport team development through training, coaching, and continuous process improvement initiatives
brCustomer Consumer Service Excellence
brEnsure outstanding service delivery towards B2B customers and end consumers across all markets
brMaintain close oversight of customer satisfaction, response times, and service quality
brSafeguard consistent communication and professional service across all customer touchpoints
brContinuously identify opportunities to improve customer experience and service standards
brDrive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability
brEnsure smooth internal cooperation to safeguard service levels and customer satisfaction
brSupport sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication
brSystems Operational Management
brMaintain strong oversight of all customer service-related systems and processes
brMonitor operational performance and proactively identify bottlenecks and inefficiencies
brSupport scalability and future growth through structured process management
brProven experience in customer service management, consumer service, or customer operations leadership within an international environment
brStrong background in customer experience, operational processes, and service optimization
brExperience with ERP, customer service software, and AI-driven support tools
brExperience in process improvement and operational efficiency projects is highly preferred
brUnderstanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus
brStrong leadership and coaching abilities
brStrong organizational and operational management skills
brExperience with AI tools, automation, and customer service systems
brStrong communication and stakeholder management skills
brFluent in English; Dutch and/or German are strong advantages
brSpanish language skills are highly preferred
brStrong communicator with international cultural awareness
brA key role in shaping and professionalizing the international customer and consumer service organization
brA dynamic and growing organization with strong international brands
brCompetitive compensation package aligned with experience and performance
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brWe provide both local and international services, regardless of hiring volume.